Questions about a Finexio payment?
Finexio helps companies send approved supplier payments. If you are a supplier looking for payment status, enrollment, or verification help, start here.
Payment status
Look up payment status immediately with an invoice number and ZIP code. Full remittance details require the exact amount or card last four.
Track a payment→Payment methods
Suppliers may receive virtual card, accelerated ACH, ACH, or check depending on the buyer program and supplier preference.
Verification
Finexio may verify payment details or bank-account changes before release to reduce fraud and misdirected payments.
See payment history without waiting on email.
Supplier self-service for status, remittance detail, and payment visibility. Watch the short walkthrough, then sign in if your organization already has portal access.
Help support review the right payment record.
Finexio support needs enough payment context to route the request. Supplier support is separate from new buyer sales conversations, security diligence, and partner inquiries.
What support can review
Payment status, remittance details, payment method questions, enrollment, verification, returned payments, and supplier-account updates tied to a buyer program.
What to include
Buyer name, supplier name, invoice or remittance reference, payment date, payment amount, and any existing ticket number.
What not to send first
Avoid sending sensitive bank details through a general message unless Finexio support specifically requests them through the appropriate process.
Where demos belong
The sales demo form is for new buyer, partner, and implementation conversations. Live supplier payment questions should start with support.
Supplier FAQ
Why did I receive a Finexio payment?
One of your customers uses Finexio to manage supplier payments after approval. Finexio may deliver payment by virtual card, ACH, accelerated ACH, or check depending on the payment method selected for your account.
How do I check a Finexio payment status?
Use Track a Payment with your invoice number and supplier ZIP code for an immediate status. If the lookup does not resolve your question, continue to the Finexio Help Center or submit a support ticket.
How are suppliers paid through Finexio?
Depending on the buyer program and your supplier setup, payment may arrive by virtual card, accelerated ACH, ACH, or check. The Help Center explains each method and where to take a payment-specific question.
How do I process a virtual card?
Open the virtual card delivery and enter the provided 16-digit card number, expiration date, and security code into your existing point-of-sale system for the full authorized amount.
What if a virtual card transaction fails?
Submit a support ticket so Finexio can review the specific payment and processing response. Include the buyer name, supplier name, payment amount, and error message, but do not send the full card number in a general request.
Can I receive payment if I cannot process virtual cards?
An alternative electronic payment method may be available depending on your customer's program and your supplier setup. Submit a support ticket so the available options can be reviewed for your account.
A virtual card covers multiple invoices. What amount do I process?
Process the full amount shown on the virtual card as one transaction, even when the payment covers multiple invoices. Use the remittance detail to allocate the payment. If the amount or invoice detail does not match your records, submit a support ticket for review.
How much does the supplier program cost?
There is no Finexio fee for a supplier to enroll. Standard merchant processing fees may apply to virtual card payments under your agreement with your bank or payment processor. Ask your processor for the rates that apply to your business.
What if my virtual card delivery is missing or may have been stolen?
Submit a support ticket so Finexio can review the payment and, when appropriate, arrange replacement payment details. Do not include the full card number in the ticket.
How do I change from Card by Mail to email or another delivery method?
Follow the instructions included with your most recent Card by Mail delivery, or submit a support ticket. Delivery and payment-method changes are reviewed against the buyer program and may require verification.
What if I am not the authorized enrollment contact?
Enrollment begins through the customer that pays you. Ask that customer to provide or update the correct authorized contact, or submit a support ticket with the contact information so Finexio can route the request through the appropriate verification process.
Can I view payment activity and history online?
If your organization has Supplier Portal access, sign in to review the payment activity, invoices, remittance information, and account details available to your program. If you do not have portal access, start with Track a Payment or the Help Center.